Customer Service

Order Cancellation

We get to work processing your order as soon as it is submitted, so unfortunately we can't cancel or change your order even if you have not yet received a tracking number. Your delivery address cannot be changed after you place your order.


Missing Pieces 

If you have missing piece please click here and fill out the missing piece request form. We will mail you the missing piece(s) free of charge.



Star Wars Imperial Star Destroyer here
Star Wars Millennium Falcon and X-Wing Starfighter set here
Star Wars AT-AT, AT-ST, and Snowspeeder set here
Star Wars Imperial Tie Interceptor and Tie Fighters here
Mandalorian Boba Fett's Starfighter & Imperial Light Cruiser set here
Mandalorian Razor Crest and Sandcrawler set here
Harry Potter Hogwarts Castle here
Harry Potter Astronomy Tower here
Harry Potter Great Hall here
Harry Potter Medium Hogwarts Castle here
Harry Potter Durmstrang Ship here 
Harry Potter Diagon Alley and Hogwarts Express set here 
Harry Potter Diagon Alley here
Harry Potter Hogwarts Express Set here
Harry Potter Weasley Wizard Wheezes here
Harry Potter Gringotts Bank here
Harry Potter Ollivanders Wand Shop here
Harry Potter Quality Quidditch Supplies here
Harry Potter The Burrow, Hagrid's Hut, The Knight Bus set here
Harry Potter Hagrid’s Hut here
Harry Potter the Burrow here
Harry Potter the Knight Bus here
Frozen Instruction here